Get Started

Privacy Policy

Last Updated: February 7, 2026

At Top Chartered Worldwide Limited (TCWL Investments), protecting your privacy and personal data is core to our commitment to transparency and trust. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, Services (e.g., Forex, Commodities, Cryptocurrency trading, Portfolio Management), or interact with our team. By engaging with us, you consent to these practices.

We comply with applicable laws, including Hong Kong’s Personal Data (Privacy) Ordinance (PDPO), India’s Digital Personal Data Protection Act (DPDP), GDPR (for EU clients), and global standards.

1. Information We Collect

We collect data to deliver personalized Services, manage risks, and ensure compliance:

Personal Information:

  • Identity: Name, date of birth, address, phone, email, government ID (for KYC/AML).

  • Financial: Bank details, investment history, risk profile, source of funds.

Usage Data:

  • Website interactions (IP address, browser type, pages visited).

  • Trading activity: Portfolio details, transaction history, performance preferences.

Technical Data:
  • Cookies, device info, location (approximate for market insights).

We minimize collection to what’s necessary and obtain explicit consent where required.

2. How We Collect Information

  • Directly from you: Forms, emails, calls, onboarding documents.
  • Automatically: Cookies, analytics tools (e.g., Google Analytics – anonymized).
  • Third parties: Exchanges, payment processors, credit bureaus (for verification), affiliates like Parakala Crude Ventures OPC Pvt. Ltd.

3. How We Use Your Information

Your data powers smarter, safer trading:

  • Provide and personalize Services (e.g., AI signals, portfolios).

  • Risk management, compliance (KYC/AML, tax reporting).

  • Communication: Updates, reports, marketing (with opt-out).

  • Analytics: Improve AI models, detect fraud (anonymized).

  • Legal: Respond to regulators, enforce agreements.

We never use data for unrelated purposes without consent.

4. Sharing Your Information

We share only as needed, with safeguards:

  • Service Providers: Exchanges, custodians, auditors (e.g., secure API integrations).

  • Affiliates: For group operations (e.g., India branch).

  • Regulators/Law: Upon legal request (e.g., SFC, RBI).

  • Business Transfers: In mergers/acquisitions (with notice).

No selling of personal data. International transfers use Standard Contractual Clauses or equivalent.

5. Data Security

We protect data with:

  • Encryption (AES-256 for storage/transmission).

  • Access controls (multi-factor authentication, role-based).

  • Regular audits, firewalls, intrusion detection.

  • Breach response: Notify affected clients/regulators within 72 hours (per law).

No system is 100% secure; we report incidents transparently.

6. Your Rights and Choices

Empower yourself:

  • Access/Update/Delete: Request via email/phone; response within 30 days.
  • Opt-Out: Marketing (unsubscribe links); cookies (browser settings).
  • Withdraw Consent: Limits future processing (may affect Services).
  • Portability: Receive data in structured format.
  • Complain: Contact us or authorities (e.g., PDPC Hong Kong, DPDP Ombudsman India).

Indian clients: Rights under DPDP Act via data fiduciary grievance officer (raghunathan804@gmail.com).

7. Cookies and Tracking

We use:

  • Essential: Site functionality.

  • Analytics: Performance insights.

  • Preferences: User settings.
    Manage via cookie banner or browser. Third-party links (e.g., exchanges) have their own policies.

8. Children's Privacy

Services are not for under-18s. We do not knowingly collect children’s data.

9. Data Retention

  • Active clients: As long as needed for Services + 7 years post-termination (legal/compliance).

  • Inactive: Anonymized or deleted per policy.
    Secure deletion upon request.

10. International Data Transfers

Data may transfer between Hong Kong, India, and other regions with adequacy decisions or safeguards.

11. Changes to This Policy

We update for legal/tech changes; post here and notify (email) for material updates. Continued use = acceptance.

13. Contact

Privacy concerns? Reach out:

TCWL Investments – Your data, our priority. Thank you for trusting us with your financial journey.